The Synergetic User Hub is LIVE
We are thrilled to announce the release of our new documentation space – The Synergetic User Hub.
Over the last few months, we have gathered feedback from various parties regarding the structure and content of our existing documentation. Based on the feedback provided, we made the decision to move our documentation to a new online wiki platform called Atlassian Confluence, which also complements our new ticketing system, ServiceDesk.
All relevant user documentation will be available through the Synergetic User Hub, including product documentation, Knowledge Base (KB) articles, troubleshooting articles, company information, list of known defects, road maps, etc.
We will also be providing updates on future releases and functionality via public pages on the Synergetic User Hub, which will provide users greater access and transparency to information.
How does it work?
The Synergetic User Hub can be accessed via https://wiki.synergetic.net.au.
The site contains product documentation, knowledge base (KB) articles, troubleshooting guides, company details and all other information that was previously available via our website http://www.synergetic.net.au.
The ‘Search’ box on the home page will search across the entire user hub, whereas if you execute a search within the page of a certain product/module, it will only search within that specific area. For example if you search for ‘Email’ on the home page, it will look for all articles across the entire user hub containing the word ‘Email’, whereas a search for ‘Email’ on the Payroll documentation space will only search within that space.
If you need to find any information, we would like to encourage users to start off by searching within the User Hub. This will also be useful for support related enquiries where an existing KB or troubleshooting article might give you the relevant information required to solve an error or an issue.
The Synergetic User Hub is also linked to ServiceDesk and it will prompt you with related articles when you are creating a new ticket, as the answer you need may already be available.
There will be more articles and content available as we progress further with the implementation. Please let us know if there is any additional information and content you would like to see available through the Synergetic User Hub.